Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and safeguards your personal information when you visit our website at modpizza-cheese.rest, place orders, use our services, or otherwise interact with us. Please read this policy carefully. By accessing or using our website or services, you agree to the terms outlined in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data with transparency, integrity, and respect. This policy applies to all users of our website and services located in the United States and is designed to comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable United States privacy regulations.

1. Who We Are

Mod Pizza is a food service business operating in the United States. We provide customers with food ordering, delivery, and related culinary services through our website and other platforms.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us using the details provided in Section 14 of this document.

2. Information We Collect

We collect various categories of personal information depending on how you interact with us. The categories of information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, participate in a promotion, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Date of birth (where applicable, for age verification or promotional purposes)
• Username and password (for registered accounts)
• Payment information (credit/debit card details, processed securely through third-party payment processors)

2.2 Order and Transaction Information

When you place an order or make a purchase through our website or platform, we collect:

• Order history and details
• Items purchased, customizations, and preferences
• Transaction amounts and payment method type
• Delivery address and delivery instructions
• Special dietary requirements or food preferences you choose to share with us

2.3 Usage and Behavioral Data

We automatically collect certain information about how you interact with our website and services, including:

• Pages visited and time spent on each page
• Clickstream data and navigation patterns
• Search queries made within our website
• Referring URLs or websites that directed you to our site
• Features and services accessed
• Frequency and duration of visits

2.4 Device and Technical Information

We collect technical information about the device you use to access our website, including:

• IP address
• Browser type and version
• Operating system and platform
• Device type (desktop, mobile, tablet)
• Screen resolution and language settings
• Mobile device identifiers (if applicable)
• Time zone settings

2.5 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your browsing behavior on our website. For detailed information about our cookie practices, please refer to Section 9 of this Privacy Policy.

2.6 Communications Data

If you contact us via email, phone, live chat, or through our contact form, we may collect and retain records of those communications, including:

• Content of messages, emails, or inquiries
• Feedback, complaints, or reviews you submit
• Customer support interaction history

2.7 User-Generated Content

If you post reviews, comments, ratings, or other content on our website or social media pages, we may collect and store that content along with any associated identifying information.

2.8 Location Data

With your permission or as necessary for delivery services, we may collect your geographic location data, including precise location data if you enable location services on your device, or approximate location data based on your IP address.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, including:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and deliveries
• Managing your account and providing access to account features
• Processing payments and preventing fraudulent transactions
• Communicating with you about your orders, including confirmations and updates
• Providing customer support and resolving complaints or disputes

3.2 Marketing and Promotional Communications

• Sending promotional emails, newsletters, special offers, and discount coupons (with your consent where required)
• Personalizing your experience on our website based on your preferences and order history
• Notifying you about new menu items, seasonal promotions, or company updates
• Conducting sweepstakes, contests, or loyalty program management

3.3 Analytics and Service Improvement

• Analyzing usage patterns and trends to improve our website functionality
• Understanding customer preferences to enhance our menu and service offerings
• Conducting internal research and market analysis
• Testing new features, products, or website designs
• Generating aggregated, anonymized reports and statistics

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities or law enforcement
• Enforcing our Terms of Service and other agreements
• Detecting, investigating, and preventing fraud, abuse, or security incidents
• Protecting the rights, property, and safety of our company, customers, and the public

3.5 Business Operations

• Managing our internal business operations and administrative functions
• Conducting due diligence in connection with potential mergers, acquisitions, or business transactions
• Maintaining accurate records for financial and tax reporting purposes

4. Legal Basis for Processing

Depending on how and where you interact with us, we rely on the following legal bases for processing your personal information under applicable United States privacy laws:

• Contractual Necessity: Processing necessary to fulfill your orders and deliver our services to you.
• Consent: Where you have provided explicit consent, such as for marketing communications or certain cookie usage.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as fraud prevention, analytics, and service improvement, provided these interests are not overridden by your privacy rights.
• Legal Obligation: Where processing is required to comply with applicable laws, regulations, or legal processes.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our business and delivering our services. These providers are contractually obligated to use your information only as directed by us and in accordance with applicable law. Such providers include:

• Payment Processors: To securely handle payment card transactions and prevent fraud
• Delivery Partners: To fulfill food delivery orders to your address
• Cloud Hosting Providers: To store and manage our website data and infrastructure
• Email and Communication Platforms: To send transactional emails and marketing communications
• Analytics Providers: Such as Google Analytics, to help us understand website usage
• Customer Support Tools: To manage and respond to customer inquiries
• Marketing and Advertising Partners: To serve targeted advertisements (subject to your preferences)

5.2 Legal and Regulatory Disclosures

We may disclose your personal information if we believe disclosure is necessary or appropriate to:

• Comply with applicable law, regulation, legal process, or enforceable governmental request
• Respond to subpoenas, court orders, or requests from law enforcement agencies
• Enforce our Terms of Service or other agreements
• Protect the rights, safety, or property of Mod Pizza, our customers, or others
• Detect, prevent, or address fraud, security, or technical issues

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and will inform you of any changes to this Privacy Policy.

5.4 With Your Consent

We may share your information with other third parties when you have given us your explicit consent to do so, such as when participating in co-branded promotions or partner loyalty programs.

5.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other purposes.

6. Data Security

We take the security of your personal information seriously and implement a range of administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures We Employ

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website
• Secure Payment Processing: All payment card information is processed through PCI-DSS compliant payment processors; we do not store full card numbers on our servers
• Access Controls: Access to personal information is restricted to authorized employees and contractors who need it to perform their job functions
• Password Security: Account passwords are stored using industry-standard hashing algorithms
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing of our systems
• Incident Response Plan: We maintain a data breach response plan to promptly address any security incidents

7. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We honor these rights in accordance with applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA:

7.2 Rights for Other U.S. State Residents

Residents of other states, including but not limited to Virginia, Colorado, Connecticut, Utah, Texas, and Florida, may also have certain privacy rights under their respective state laws. These may include rights to access, correct, delete, or opt out of the processing of personal data for targeted advertising or profiling. We honor applicable rights under all U.S. state privacy laws as they apply to our operations.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, you may submit a verifiable consumer request by:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: modpizza-cheese.rest (through our contact form)

We will verify your identity before processing your request to prevent unauthorized disclosure or deletion of your information. We will respond to your request within 45 days of receipt, with the possibility of a one-time extension of an additional 45 days when reasonably necessary, provided we notify you of the extension within the initial 45-day period.

You may also designate an authorized agent to submit a request on your behalf. The agent must provide written authorization signed by you, and we may require you to verify your identity directly with us.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention practices are as follows:

When personal information is no longer needed, we will securely delete, destroy, or anonymize it in accordance with our data disposal procedures.

9. Cookie Policy Summary

We use cookies and similar tracking technologies on our website to enhance your browsing experience, analyze website performance, and deliver personalized content and advertisements.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, including enabling you to log in, add items to your cart, and complete purchases. These cannot be disabled without affecting website functionality.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. We use tools such as Google Analytics for this purpose.
• Functional Cookies: Allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, personalized features.
• Marketing and Targeting Cookies: Used to deliver advertisements that are relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising through the Digital Advertising Alliance (DAA) at www.aboutads.info or the Network Advertising Initiative (NAI) at www.networkadvertising.org.

For complete details about our cookie practices, please refer to our full Cookie Policy available on our website at modpizza-cheese.rest.

10. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or use personal information from children under the age of 13, and we do not knowingly direct our services to children under 18.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent. If we learn that we have inadvertently collected personal information from a child under 13, we will promptly delete that information from our systems.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

11. International Data Transfers

Mod Pizza is based in the United States, and we primarily store and process personal information within the United States. However, in the course of providing our services, some of our third-party service providers may be located in other countries, and your information may be transferred to, stored in, or processed in countries outside the United States.

Where we transfer personal information internationally, we ensure that such transfers are conducted in compliance with applicable U.S. laws and, where applicable, with appropriate safeguards in place to protect your information. These safeguards may include:

• Standard contractual clauses or data processing agreements with our international service providers
• Ensuring that recipient countries provide an adequate level of data protection
• Implementing additional technical and organizational security measures

If you are located outside the United States and choose to use our services, please be aware that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country of residence.

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Because there is currently no universally accepted standard for responding to DNT signals, our website does not currently respond to DNT browser signals. However, you can control your privacy preferences through our cookie management tools and the opt-out mechanisms described in this Privacy Policy.

13. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or online services that are operated by companies other than Mod Pizza. This Privacy Policy does not apply to those third-party websites, and we are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal information.

Third-party platforms we may link to include, but are not limited to, social media networks (Facebook, Instagram, X/Twitter), food delivery aggregators, and review platforms (Yelp, Google Reviews). Each of these platforms has its own privacy policy and terms of use that govern how they collect and use your data.

14. How to File a Privacy Complaint

If you have concerns about how we handle your personal information, we encourage you to first contact us directly so we can address your concerns promptly and effectively.

14.1 Contact Us First

Please reach out to our privacy team at:

• Email: [email protected]
• Website: modpizza-cheese.rest

We will acknowledge your complaint within 10 business days and aim to resolve it within 30 days. For complex matters, we may require additional time and will notify you accordingly.

14.2 Filing a Complaint with Government Authorities

If you are not satisfied with our response, or if you believe we have violated applicable privacy laws, you may file a complaint with the relevant government authority:

15. Contact Information for Privacy Inquiries

For any questions, concerns, requests, or complaints regarding this Privacy Policy or our data practices, please contact our privacy team using the following information:

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or other factors. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our website homepage
• Send an email notification to registered users (where required by law or where the change materially affects your rights)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

17. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States and applicable state laws. Any disputes arising out of or relating to this Privacy Policy shall be subject to the jurisdiction of the appropriate courts in the United States.

We comply with all applicable United States federal and state privacy laws, including the Federal Trade Commission Act (FTC Act), the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the Children's Online Privacy Protection Act (COPPA), the CAN-SPAM Act, and all other applicable state privacy statutes.